1. Providing a collective platform / voice through which ICT consumers concerns can be addressed, for example billing complaints
   
   
2. Addressing poor quality of voice and data services
   
   
3. Addressing ICT goods and services pricing irregularities that result in loss of money by consumers
   
   
4. Evaluating performance of the universal service fund under the Uganda Communication Commission (UCC).
   
   
5. Addressing the high failure rate of hardware, for example promotional mobile phones
   
   

As a start, the association has been duly registered and letters of introduction were sent out in February 2009 to various stakeholders informing them of the set up of the new association including Uganda Communications Commission, Ministry of ICT, Uganda National Bureau of Standards and Uganda Consumer Protection Association.


How will these aims be achieved?

The association will provide complementary activities and services to the already existing channels and institutions for addressing the above 5 issues. This will be done through 3 main approaches:

1. Awareness creation: The association shall carry out awareness creation and sensitisation activities within ICT consumers. This shall be aimed at making them more aware of their rights as ICT consumers, provide them with information on the channels and institutions that provide solutions and redress for complaints raised and above all work with service and goods providers to ensure that information regarding customer care, access, availability and reach are easily available and known by ICT consumers.

2. Advocacy: The association shall carry out advocacy for better, revised and new consumer laws as well as the upholding and consideration of ICT consumers in Uganda. The advocacy shall be based on the consumers’ experience and emergent issues that shall arise as the association carries out its aims. The advocacy activities shall also seek to get better terms from goods and service providers in the country to allow ICT consumers and providers enjoy mutual benefits.

3. Collective Voice: The association shall register and take note of issues, complaints and compliments from ICT consumers regarding ICT goods and services in the country. The association shall seek redress for ICT consumers on a collective basis where issues with service and goods providers have been reported to providers, relevant government authorities and yet no action has been taken. The association shall use its strength in numbers to seek for a solution for these issues.